Privacy Policy

1. Who We Are

FindMyCaseManager Ltd ("we", "us", "our") is a company registered in England and Wales. We operate the FindMyCaseManager platform at findmycasemanager.co.uk, which connects law firms with qualified case managers for personal injury and clinical negligence claims.

We are the data controller for the personal data we process through our platform. If you have any questions about this privacy policy or our data practices, please contact us at privacy@findmycasemanager.co.uk.

2. What Data We Collect

We collect the following categories of personal data:

Account Information

• Full name, email address, and password (encrypted)
• Organisation name and business address (for law firms and companies)
• Professional role and job title

Profile Information (Case Managers)

• Professional qualifications and registrations
• Specialisms and areas of expertise
• Geographic coverage area and base location
• Professional biography and experience history
• Headshot photograph (optional)
• CV document (optional)
• Availability status

Usage Data

• Search queries and filter selections
• Pages visited and features used
• IP address and browser information
• Date and time of visits

Enquiry Data

• Messages sent between users through the platform
• Shortlist selections

3. How We Use Your Data

We use your personal data to:

• Provide and maintain our platform and services
• Display case manager profiles in search results
• Facilitate communication between law firms and case managers
• Process subscriptions and payments
• Send service-related communications (e.g. enquiry notifications)
• Improve our platform through analytics and usage patterns
• Comply with legal obligations
• Protect against fraud and misuse

4. Legal Basis for Processing

We process your personal data under the following legal bases as defined by the UK GDPR:

• Contract: Processing necessary for the performance of our contract with you (providing the platform service)
• Legitimate interests: Processing necessary for our legitimate business interests, such as improving our services and preventing fraud
• Consent: Where you have given explicit consent, such as for marketing communications
• Legal obligation: Processing necessary to comply with a legal obligation

5. Data Sharing

We share your personal data in the following circumstances:

• Between platform users: Case manager profile information is visible to registered law firms. Enquiry messages are shared between the sender and recipient.
• Service providers: We use third-party service providers for hosting, email delivery, payment processing, and analytics. These providers process data on our behalf under data processing agreements.
• Legal requirements: We may disclose data where required by law, regulation, or legal process.

We do not sell your personal data to third parties. We do not share your data for third-party marketing purposes.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide our services. Specifically:

• Account data: Retained for the duration of your account plus 12 months after deletion
• Profile data: Retained for the duration of your account; removed upon account deletion
• Enquiry data: Retained for 24 months
• Usage data: Retained for 12 months in identifiable form
• Financial records: Retained for 7 years as required by law

7. Your Rights

Under the UK GDPR, you have the following rights:

• Right of access: Request a copy of the personal data we hold about you
• Right to rectification: Request correction of inaccurate data
• Right to erasure: Request deletion of your data (subject to legal obligations)
• Right to restriction: Request restriction of processing in certain circumstances
• Right to data portability: Receive your data in a structured, machine-readable format
• Right to object: Object to processing based on legitimate interests
• Right to withdraw consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, contact us at privacy@findmycasemanager.co.uk. We will respond within one month.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

8. Cookies

We use cookies and similar technologies on our platform. For full details, please see our Cookie Policy.

In summary:

• Essential cookies: Required for authentication, session management, and security. These cannot be disabled.
• Analytics cookies: Help us understand how our platform is used. You can opt out of these.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by email or by placing a prominent notice on our platform. The "last updated" date at the top of this page indicates when the policy was last revised.

10. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us:

• Email: privacy@findmycasemanager.co.uk
• Post: FindMyCaseManager Ltd, [Address to be confirmed]